Privacy Policy

Introduction

Thank you for visiting www.optikconnexion.ca (the “Website”), provided to you by Optik Connexion (“We”). We respect the privacy of every individual who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we deal with information received about you.

This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect the personal information of our customers and Website users ("you"), describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Website is for general audiences and is not specifically targeted to or intended for use by children.

We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define "Personal Information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

By accessing or using the Website, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set out in this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, when required by law, we will confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated into and considered a part of the Website Terms and Conditions of Use, located at /en/legal/.

What Information We Collect

We collect and use several types of information from and about you, including:

1. Personal Information, that we can reasonably use to directly or indirectly identify you, such as your full name, email address, telephone number and any other identifier we may use to contact you online or offline.
2. Non-personal information is information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature.

When you browse our Site, information is collected automatically and may include usage details, internet protocol addresses (IP addresses) and information collected via cookies, web beacons and other tracking technologies. Cookies are used solely to secure the connection to our environments and to manage which language the Site will be displayed in.

Personal information also excludes anonymous information that cannot be used to identify an individual.

How We Collect the Information

Information You Provide to Us

The information we collect directly from you may include:

Communicating with us: When you contact us about a customer service issue, Vision Entrepreneur services or to make other inquiries, we collect the content of those communications, as well as your full name, clinic name, email, phone number, city, province, and any additional information that allows us to answer your request.

Information We Collect While You Interact With Us Through Cookies and Other Automatic Data Collection Technologies

Refer to Cookie Policy (/en/cookies/)

Information We Collect About You From Third Parties

Refer to Cookie Policy (/en/cookies/)

How We Use Your Information

We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you. We will collect, use, and disclose such information only to the extent that is necessary for those purposes.

We use information that we collect about you or that you provide to us, including any Personal Information:

1. To provide you with information, products, or services that you request from us.
2. To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
3. To improve the Website, products or services, marketing, or customer relationships and experiences.
4. To allow you to participate in interactive features, social media, or similar features on the Website.
5. To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
6. In any other way we may describe when you provide the information.
7. For any other purpose with your consent.

Partnership with Microsoft Clarity and Microsoft Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Chat Functionality

We provide online chat and customer support services through Zendesk, Inc. and its affiliated entities ("Zendesk"), a third-party service provider that hosts and supports our chat functionality.

When you use our chat feature, the information you provide, including chat messages, contact information, and any other information you choose to share, may be collected, stored, and processed by Zendesk on our behalf for the purposes of providing customer support, responding to inquiries, maintaining service quality, and ensuring the security and functionality of the service.

Zendesk may process and store personal information in Canada, the United States, or other jurisdictions where Zendesk or its service providers operate. Where personal information is transferred outside your province or country of residence, it may be subject to the laws of those jurisdictions.

For more information about Zendesk's privacy practices, please refer to Zendesk's Privacy Notice.

We require our service providers, including Zendesk, to protect personal information through appropriate contractual, technical, and organizational safeguards and to process such information only for authorized purposes.

How We Share Your Information

We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided in this Privacy Policy.

Other Disclosures

In addition to any disclosure you may have consented to or permitted under the terms of this Privacy Policy, we may transfer your data, including Personal Information to third parties in the following limited circumstances:

1. information you expressly consent to be shared;
2. when relating to anonymized information (individuals cannot be identified by it);
3. when you decide to make the information indexable by search engines, to share or to distribute the information to people or otherwise to make it available to the public;
4. to satisfy any applicable law, regulation, legal process or enforceable governmental request within or outside your country of residence when we have a good faith belief that the law requires it;
5. to enforce this Privacy Policy, the Terms, or an agreement, including investigation of potential violations thereof;
6. to detect, prevent, or otherwise address fraud, security or technical issues, or protect the operations or you;
7. to protect our rights, property or safety as well as yours, the public, or others;
8. connection with an acquisition, merger, change in control, debt financing, reorganization, sales of assets, bankruptcy or other change of our corporate structure or status; or
9. as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate need.

How We Store and Secure Your Information

Information Security

We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers ("SSL") in all areas of the Website where your personal account information is required.

In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us.

If you have any questions about securing your personal data, please contact us in accordance with the “How to Contact Us” section below.

Information Retention

We will retain your Personal Information for as long as it is needed:

1. to provide the products and services that you have requested;
2. to communicate with you about a purchase or a request you have made to us;
3. to manage your choices and rights you have exercised pursuant to this Privacy Policy;
4. to comply with our legal and regulatory obligations and to demonstrate compliance,
5. to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.

Where We Store Information

We use facilities operated by "Amazon Web Services" and located in Canada as our information storage and processing infrastructure. Our service providers can also, from time to time, store your Personal Information in accordance with purposes outlined in this Privacy Policy.

Customer Support and Chat Services: Zendesk, Inc. is used to provide and manage our customer support and online chat functionality.

Privacy of Minors

We are committed to protecting the privacy of minors. Our services are not directed to children under the age of 14, and we do not knowingly collect personal information from children under 14 without the consent of a parent or legal guardian, except where permitted by applicable law.

Personal information concerning a minor is considered sensitive and is afforded enhanced protection. If we learn that we have collected personal information from a minor without the required consent, we will promptly take appropriate steps to delete the information or obtain the necessary consent.

Parents or legal guardians who have questions regarding the collection of a minor's personal information or who wish to request deletion of such information may contact our Privacy Officer at privacy@optikconnexion.ca.

How to Contact Us

If you have any questions about this Privacy Policy, you can contact us at +1 (800) 363-4096 or email us at privacy@optikconnexion.ca.

Changes to the Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Last Updated: October 2026